coloktotoPrivacy Policy
This page describes what we collect when you use coloktoto and how we keep that data protected under privacy and data-protection standards. Our commitment is simple: your personal information is treated with care, stored securely, and used only for the purposes we outline here.
When you join coloktoto, you provide information to us — your name, email, phone number, identity documents for verification, and payment details. We also collect information about how you use our platform: game activity, account changes, withdrawal requests, and login history. Each piece of data serves a specific purpose related to account security, fund management, or legal compliance.
We do not sell your data to advertisers, and we do not share your identity verification documents with third parties unless law requires it. Our servers may sit outside your jurisdiction, and data transfers may cross borders — we manage these transfers under safeguards designed to maintain the same level of protection you would expect locally.
What we collect on coloktoto
We collect personal data in several categories. Account registration requires your full name, date of birth, email address, phone number, and residential address. This information is necessary to create an account and contact you about account changes, withdrawals, or security issues.
For identity verification (KYC), we ask you to upload a clear photograph of a government-issued ID — national identity card, passport, or driving licence. We may also request proof of address, such as a recent utility bill or bank statement. We store these documents securely and delete them after a retention period determined by regulatory requirements, typically two to five years.
- Account data
- Name, email, phone, address, date of birth, identity documents, security settings (2FA, password history).
- Payment data
- Deposit and withdrawal transactions, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amounts and dates.
- Activity data
- Game history, login timestamps, account access locations, device information, browser type, IP address.
- Support data
- Messages sent to customer support, responses from our team, tickets and resolution records.
How we use your data on coloktoto
We use your data for four main purposes. First, account management: we need your name, email, and address to operate your account, process deposits and withdrawals, and ensure your funds are protected. Second, legal compliance: we conduct KYC verification to meet Indonesian financial regulations and anti-fraud requirements. Third, security: we analyse login patterns and device information to detect unusual activity and protect your account from unauthorised access. Fourth, customer support: we keep records of your messages to our team so we can answer questions and resolve issues.
We do not use your data to profile you or predict your behaviour. We do not sell your email to marketers. We do not create detailed psychological profiles. If you contact us during major events like Idul Fitri, Idul Adha, or the Piala Indonesia tournament, we may be slower to respond due to volume — but we keep your message secure and address it in order.
Our data protection commitments on coloktoto
Your data security is our responsibility — we encrypt sensitive information, limit staff access, and delete old records when they are no longer needed.
Data retention
We retain account data for as long as your account is active and for a period after closure (usually two to three years) to meet legal and tax obligations. Identity documents are retained for five years after your last withdrawal, in line with anti-money-laundering regulations. Payment transaction records are kept for at least seven years. Support messages are archived for two years and then securely deleted.
Third-party processors
We use external service providers for specific tasks. Payment processors handle your deposit and withdrawal requests — they see transaction amounts and your bank details (DANA, e-wallet, or mobile banking account number) but not your full identity documents. Email providers send notifications on our behalf. Analytics tools measure site performance but do not collect personal names or IDs. Data security auditors review our systems to ensure protection standards are met. All third parties sign strict data-protection agreements and are prohibited from using your data for their own purposes.
Your rights on coloktoto
You have the right to access your data. Request a copy of all information we hold about you by contacting our customer support team. You have the right to correct errors — if your name or address is wrong, let us know and we will update it. You have the right to request deletion of your account and associated data, subject to legal retention requirements. You have the right to withdraw consent for marketing communications at any time (though we rarely send marketing emails).
Cookies and tracking
We use cookies to keep you logged into coloktoto and to remember your preferences (language, theme, account currency). These are functional cookies — they do not track you across the internet. We do not use cookies to build profiles for advertising. You can disable cookies in your browser, though this may affect your experience on coloktoto.
Contact coloktoto
If you have questions about our privacy policy, how we use your data, or want to exercise your rights, contact our privacy team at our customer support address. We operate offices in Jakarta, Surabaya, and Bandung, with support available online 24/7. We respond to privacy requests within 30 days. If we cannot resolve your concern, you have the right to lodge a complaint with your local data-protection authority.